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We'd like to make sure that you have the most positive gaming experience at Asian Royal Casino. If you have any problems concerning our games please do not hesitate to write to us at any of the addresses listed under 'Contact Information' below. Your satisfaction is our top priority. We will do our best to respond to your questions in the shortest possible time.

Before you type an email, see if your question has been asked by someone else before.

Frequently Asked Questions:

Q: If I can't get the casino games to work, will I get my money back?
A: Yes, we will refund your money if you can't play our casino games. First, we will work with you to discover what the problem is. Usually, it's something that can be solved fairly easily, such as re-booting your computer or installing our program.
However, in the unlikely event that we cannot resolve the technical problems you are encountering, your money will be refunded in full.

Q: My computer froze / crashed in the middle of a game. What happens to my bet?
A: Our computer database records every bet/deal/roll/spin you make. The server remembers where you are in a game, even if your computer crashes or freezes up. All you have to do is re-boot your computer and/or Internet browser and log into the Casino. Go back to the game you were playing and you will find that the computer allows you to pick up right where you left off.

Q: I was in the middle of playing and my system crashed/froze/lost my connection. Now everytime I try to log back in it says my password is wrong.
A: Unfortunately your computer doesn't tell our computer what happened. Our system thinks that you're still logged in. Please wait 15 minutes so the system automatically logs you out. Try logging in again.

Q: I have money in my account, but I can't bet or play.
A: First, look at your BALANCE. You may not have enough credits left in your account to place the bet you are attempting to make. If you have only $4.50 in your account you can't place a bet at our card tables. You either need to deposit more money or play at a game with a lower minimum requirement. We have games from $0.25 to $5.00 minimum bet requirements.

Q: What kind of hardware and software do I need to play the games?
A: You need a PC running Windows3.1, Windows95, Windows98 or Windows2000 to run Asian Royal Casino. You will need 9.6MB of disk space to install our games. You need to download the Asian Royal Casino software and install it on your computer.

Q: I've downloaded your software. How do I get my $1000?
A: When you install your software the system automatically assigns $1000 in FREE chips to your account. This is not real money, this is "fun" money. These are FREE chips, so you can test our system and see how much fun our games are.

Q: I can't play your games for FUN!
A: You initially receive $1000 "FUN" money to play with. Once you played with your $1000 trial money, we'd like you to make a real deposit. Please click on the BANK icon and choose the DEPOSIT button.

Q: What happens if I lose or forget my Password?
A: If you lose your Password, you will need to contact us and prove to us that you are the owner of the account. We will need to know your account history and various account details, including your email address, your home address, and your name. We will investigate, and reset your Password and notify you by email.

Q: I've opened an account, but I don't see my free promotional 20% signup bonus on my balance?
A: When you install your software the system automatically assigns $1000 in FREE chips to your account. The 20% signup bonuses are added manually to player accounts. You will see it within 24 hours after your inital deposit.

Contact Information:

Software Download and Installation:    support@prismcasino.com

General Support:    support@prismcasino.com

Finacial Questions:    support@prismcasino.com

Business Development Proposals:   support@prismcasino.com


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